SCLBET Privacy Policy – Malaysia Player Personal Data Protection

This Privacy Policy is published by SCLBET ("we", "Platform", or "company") and applies to all users of sclbet.net, the SCLBET mobile app, and all related services ("Platform"). This document comprehensively outlines our privacy practices and explains your rights regarding your personal data.

Sclbet is committed to complying with applicable data protection laws, including Malaysia's Personal Data Protection Act 2010 (PDPA). We only collect what is truly necessary and consistently prioritize the security and confidentiality of your personal data in everything we do.

Sclbet collects various types of information depending on how you interact with our Platform. Below is a detailed overview of the data we collect and the reasons for doing so:

Sclbet never collects credit or debit card numbers directly. All payments are processed through secure payment gateways that comply with PCI-DSS standards.

Every piece of data we collect has a clear and legitimate purpose. sclbet uses your information for the following purposes:

• Account Management: Registering your account, verifying your identity through the KYC process, and ensuring the security of your account at all times.
• Transaction Processing: Processing your deposits and withdrawals quickly and securely through your preferred payment method.
• Customer Service: Handling your inquiries, complaints, and support requests efficiently.
• Security & Fraud Prevention: Detecting and preventing fraudulent activity, money laundering, and platform abuse.
• Platform Improvement: Analyzing usage patterns to improve the gaming experience and introduce relevant new features.
• Marketing Communications: Sending information about promotions, bonuses, and new games – only to members who have given their consent.
• Legal Compliance: Fulfilling our obligations under Malaysian law, including anti-money laundering (AML) requirements.

Sclbet does not share your personal information with third parties except in the limited circumstances described below. Every instance of data sharing is carried out with strict controls and only for necessary purposes:

• Payment Service Providers: Local banks, FPX providers, and e-wallet providers that process your financial transactions. They receive only the minimum information required to complete a transaction.
• Game Providers: Game providers receive only basic session information to ensure games function correctly. They do not receive your full financial or identity details.
• Statutory Authorities: sclbet will fully comply with any court orders or lawful requests from Malaysian authorities relating to criminal investigations or regulatory compliance.
• Technical Service Providers: Server hosting companies and infrastructure service providers that help operate our Platform, subject to strict confidentiality agreements.

All third parties who receive your data are required to comply with data protection standards equivalent to those of sclbet and are not permitted to use your data for any other purpose.

Sclbet continuously invests in the latest security technologies and procedures to protect your personal data from unauthorized access, disclosure, alteration, or destruction.

• 256-bit SSL Encryption: All communications between your device and the sclbet servers are protected with 256-bit SSL encryption — the same standard used by financial institutions and banks.
• Internal Access Controls: Only authorized personnel with legitimate business needs may access user data, and all access is logged for audit purposes.
• Two-Factor Authentication: The sclbet system is protected with multi-factor authentication to prevent unauthorised access by external parties.
• Regular Security Audits: Our platform is regularly audited by independent cybersecurity firms to identify and address any vulnerabilities.
• Database Protection: Sensitive data is stored in encrypted format and isolated from public-facing systems behind multiple firewall layers.

Sclbet uses cookies and similar tracking technologies to enhance your experience on our Platform. Cookies are small text files stored on your device when you visit our website.

• Essential Cookies: Required for the Platform to function properly – including login session management and security. These cookies cannot be disabled.
• Functional Cookies: Remembering your preferences such as language, display settings, and favorite games to make your experience more comfortable.
• Analytics Cookies: Helps us understand how users interact with the Platform for continuous improvement purposes. This data is collected in aggregate and without personal identification.
• Security Cookies: Used to detect suspicious activity and protect your account from unauthorised access.

You can manage cookie settings through your browser preferences. However, disabling certain cookies may affect the functionality of some parts of the Platform.

Under Malaysia's Personal Data Protection Act 2010 and our own policies, you have the following rights regarding the personal data we hold:

To exercise any of these rights, contact our support team via live chat or email. We will respond within 30 calendar days of receiving your request.

Sclbet retains your personal data only for as long as necessary to fulfill the purposes stated in this Privacy Policy, or as required by Malaysian law.

• Active Account Data: Retained for the duration your account is active and for 5 years after account closure for record-keeping and compliance purposes.
• Financial Transaction Records: Retained for 7 years in accordance with Malaysia's anti-money laundering legal requirements.
• Security Log Data: Retained for 12 months for security incident investigation purposes if required.
• Customer Support Communications: Retained for 2 years for reference and service improvement.

Once the retention period expires, your data will be securely deleted or anonymised so it can no longer be linked to you as an individual.

The sclbet Platform is strictly for individuals aged 18 and above. We do not knowingly collect any personal information from children or minors.

If we discover that a child's personal data has been collected without our knowledge, we will take immediate steps to delete that information and close the account in question. Parents or guardians who suspect their child has registered on our platform should contact us immediately.

Sclbet reserves the right to amend or update this Privacy Policy from time to time to reflect changes in our practices, new technology requirements, or revised legal obligations. All changes take effect immediately upon publication on our Platform.

For significant amendments that materially affect your privacy rights, SCLBET will endeavour to notify you in advance via email or in-app notification. The "Updated" date at the top of this page will always reflect the latest version of this policy.

If you have any questions, concerns, or complaints regarding how we handle your personal data, or wish to exercise any of your rights as outlined in this Privacy Policy, please contact us via:

• Live Chat: The fastest option – available at the bottom-right corner of the SCLBET Platform 24 hours a day, 7 days a week. For privacy matters, state "Privacy Inquiry" at the start of your session.
• Email: [email protected] – for written enquiries requiring documentation. We will respond within 5 business days.

Sclbet takes every privacy-related complaint seriously. Each request will be handled appropriately and you will be kept updated on the progress of your case.